Layby, Shipping & Returns

AromaPlus

Layby

For a layby placed online, we require a 10% deposit, with no service fee for a 10 week term.
Fortnightly payments are required, or the Layby may be cancelled.
Refunds will be at store owners discretion, a 10-20% cost may be incurred for cancellations.

Shipping

  1. 1. When will my Order be shipped?

Your order will be shipped once payment has been received. You will receive an email confirmation of the order received and this is when order processing will commence.

  1. 2. What if I am not available when my goods are delivered?

Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it’s important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery, or collect from a local depot or post office. If you think you are not going to be home during the day, you can have the product delivered to your work place.

  1. 3. What will delivery cost me?

The delivery cost will depend on the product that you purchase and the quantity you buy. The delivery cost will also depend on the type of delivery that you choose ie. Standard or Express.  You will be able to select the delivery option at checkout, where you will also be advised of the costs.

  1. 4. Which courier companies do you use?

We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.

  1. 5. Where do you deliver?

We deliver all over Australia EXCEPT:

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
  1. 6. Why am I unable to change my delivery method when placing an order?

Some products can only be shipped via one delivery method. For example, many technological items can only be safely shipped via Courier. Other products can only be shipped using Standard Delivery. Where more than one delivery method is available you will be able to choose which one to use in the checkout.

  1. 7. How will I know that my order has been shipped?

When you place an order you will be supplied with an order confirmation number instantly via email, which you can use to track the order if you have any problems.
Once an order has been processed and payment has authorised, you will receive an order confirmation including shipment details via email. Order processing may take 2-3 days depending on the method of payment. If we cannot process or accept your order after payment, we will contact you by email or telephone.

  1. 8. How long will it take to receive my order, once I have paid?

Delivery times will depend on the location of delivery. All orders will be processed once the payment has been received. Order processing times will depend on the day the order was placed.


The estimated delivery times in Australia are in 5-8 business days (Monday through Friday) excluding Public holidays for normal shipping and 3 to 5 business days for express shipping.

Customer Policy
Being such new business customers are incredibly important after all word of mouth is very powerful. This means customer feedback is taken very seriously. If you are for any reason dissatisfied with your purchase please contact us to try and resolve the problem.Refund Policy
Due to the nature of certain items returns cannot be accepted unless the item is faulty. Please contact us with a description of the damage. A full refund excluding postage will be issued or you may choose to have a replacement sent on the return of the faulty goods. Please note Aromaplus is not responsible for damage that occurs during delivery or for damage occurring from incorrect use.Descriptions
All care is taken to provide accurate descriptions of items. Please remember that colours may vary slightly from the picture due to different computer settings.